Frequently asked questions
I have something that I think would be interesting for the newspapers, how do I get it published?
A Virtual Newsroom has been created to make it easy for readers to submit information in dozens of catagories. Suggestions and samples are available of the site to make it easy to get your information to us. You can also submit photos to us directly from the Virtual Newsroom.
How often is the Web site updated?
The site is updated daily with the local news content from both The Parkersburg News and The Parkersburg Sentinel. We will also update the site at other times with breaking news stories.
Does the Web site have an archive?
Yes, readers can read stories several weeks after they first appear on the site., Past days stories are listed below the current ones on the index pages from news, sports, business and all other categories of news on our site. Readers can also use the search feature located at the top of each page of the site.
Is the whole newspaper online?
No, the newspaper and the Web sites are not meant to be identical resources. The newspaper contains many features and stories not found on the Web site. Conversely, the site has resources not available in print. This includes a massive community section with profiles on schools and area cities and towns; an online bridal guide; up-to-the-moment weather information; calendars; and an online polls.
How many people use theNewsandSentinel.com site?
Each month around 400,000 people use the site, making it one of the most popular news sites in the state.
What payment options are available to subscribers?
Direct payment to The Parkersburg News and Sentinel by credit card, check or money order is the most convenient method of payment. Carrier billing is another popular payment method. Also, automatic credit card renewal is available. Users can also click on the Subscribe link located at the top of each page of this site.
Can I have my newspaper delivered by a certain time?
Our target time for delivery is 6 a.m. Monday through Saturday and 7 a.m. on Sunday. Among the factors affecting delivery times are late breaking news, weather and the size of the newspaper.
What is the name and telephone number of my carrier?
The carrier's name and phone number is not available to the customer service agents. The carrier is identified by a route number. A message can be left with a district manager for the carrier to contact a customer regarding a billing or delivery problem.
What promotions are currently being offered?
Please call the circulation department at (304) 485-1891 Ext. 332 or 1-800-642-1997 to find out what offers are available to new subscribers.
Why are my credits not showing up on my bill?
The credit amount does not show up on the billing statement. The credit is reflected in the subscription paid "thru" date being extended.
When can I speak to someone in the circulation department?
For subscription or remittance information, please call (304) 485-1891 Ext. 332 or 1-800-642-1997. Monday through Friday 6 a.m. to 7 p.m., Saturday 7 a.m. to 11 a.m., Sunday 7 a.m. to noon and holidays from 7 a.m. to 10 a.m.
Why did delivery continue after my money ran out?
Delivery continues unless we are notified. Most subscribers enjoy the subscription and choose to continue the service after the initial subscription expires.
Why can't I speak directly with the carrier or district manager?
The district managers and carriers are often in the field delivering newspapers. A message can be left for either the carrier or the district manager who will contact you by telephone as quickly as possible.
A Virtual Newsroom has been created to make it easy for readers to submit information in dozens of catagories. Suggestions and samples are available of the site to make it easy to get your information to us. You can also submit photos to us directly from the Virtual Newsroom.
How often is the Web site updated?
The site is updated daily with the local news content from both The Parkersburg News and The Parkersburg Sentinel. We will also update the site at other times with breaking news stories.
Does the Web site have an archive?
Yes, readers can read stories several weeks after they first appear on the site., Past days stories are listed below the current ones on the index pages from news, sports, business and all other categories of news on our site. Readers can also use the search feature located at the top of each page of the site.
Is the whole newspaper online?
No, the newspaper and the Web sites are not meant to be identical resources. The newspaper contains many features and stories not found on the Web site. Conversely, the site has resources not available in print. This includes a massive community section with profiles on schools and area cities and towns; an online bridal guide; up-to-the-moment weather information; calendars; and an online polls.
How many people use theNewsandSentinel.com site?
Each month around 400,000 people use the site, making it one of the most popular news sites in the state.
What payment options are available to subscribers?
Direct payment to The Parkersburg News and Sentinel by credit card, check or money order is the most convenient method of payment. Carrier billing is another popular payment method. Also, automatic credit card renewal is available. Users can also click on the Subscribe link located at the top of each page of this site.
Can I have my newspaper delivered by a certain time?
Our target time for delivery is 6 a.m. Monday through Saturday and 7 a.m. on Sunday. Among the factors affecting delivery times are late breaking news, weather and the size of the newspaper.
What is the name and telephone number of my carrier?
The carrier's name and phone number is not available to the customer service agents. The carrier is identified by a route number. A message can be left with a district manager for the carrier to contact a customer regarding a billing or delivery problem.
What promotions are currently being offered?
Please call the circulation department at (304) 485-1891 Ext. 332 or 1-800-642-1997 to find out what offers are available to new subscribers.
Why are my credits not showing up on my bill?
The credit amount does not show up on the billing statement. The credit is reflected in the subscription paid "thru" date being extended.
When can I speak to someone in the circulation department?
For subscription or remittance information, please call (304) 485-1891 Ext. 332 or 1-800-642-1997. Monday through Friday 6 a.m. to 7 p.m., Saturday 7 a.m. to 11 a.m., Sunday 7 a.m. to noon and holidays from 7 a.m. to 10 a.m.
Why did delivery continue after my money ran out?
Delivery continues unless we are notified. Most subscribers enjoy the subscription and choose to continue the service after the initial subscription expires.
Why can't I speak directly with the carrier or district manager?
The district managers and carriers are often in the field delivering newspapers. A message can be left for either the carrier or the district manager who will contact you by telephone as quickly as possible.