Sometimes a complaint is heard
September 13, 2010 - Jim Smith
Sometimes a telephone complaint actually works.
I was informed Monday at lunch that Colonel Chicken no longer was allowing customers to trade low-carb green beans (about 4 carbs per serving) for high-carb mashed potatoes and gravy.
According to the restaurant manager, the "price point" on the coupons was not high enough to allow a switch between the low-cost mashed potatoes and gravy or cole slaw (also high in carbs) for higher-cost green beans so corporate Col. Chicken had banned the trade off.
The worse part is the grilled chicken is a zero carb meat, which means when eaten in combination with green beans, the meal is less than five carbs ... if you don't eat the high-carb biscuit.
Green beans were still available, but only at an additional, side-item cost, thus driving up revenue for the restaurant and leaving the carb-counting diabetic to throw away the mashed potatoes, as well as the biscuit.
So the great low-carb lunch had become high-carb and thus was useless to carb-counting diabetics.
The manager gave me a telephone number for corporate Col. Chicken offices, which returned my call within two hours and told me the ban was misinterpreted so I could try the grilled chicken combination for Tuesday's lunch because the manager would be informed to make the switch when requested.
So, my fellow carb-counting diabetics, the low-carb meal is again available at Col. Chicken!.