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Don't mess with the seat
November 16, 2009 - Jim Smith
After doing business for more than eight years with the same auto repair-service garage, I may be moving on.
No, it had nothing to do with the services rendered. In fact, both of my vehicles have been serviced by the garage for everything from oil changes, inspections and brake replacements to alignments and electrical issues. I even had one of the vehicles towed from near Cambridge, Ohio, to Parkersburg so the garage could determine why it wouldn't start and repair it.
So, after spending a substantial amount of money with the garage over the years, why am I moving on? Because they committed the cardinal sin in my book. Its teenage employee messed with my car seat to move the vehicle less than 30 feet into the oil change area. And, not only did he change the forward-back adjustment, he tipped the seat back and also adjusted the up-down and angle of the seat itself.
Why? My guess is he wasn't knowledgeable enough to know where the adjustment was to move the seat back, so he played with all the settings.
My comment to the young woman at the counter, after I cooled down enough to telephone my complaint, was if the young man wasn't knowledgeable enough to make the seat's motor slide it back for him, he should have walked 15 feet to inside the customer area and asked for assistance. Moving all three adjustments was unacceptable, stupid on his part and aggravating to me, his customer.
The young woman at the counter told me the garage has had a lot of new people since my last visit for an oil change a few months ago ... maybe there needs to be another one!
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